I lost my login name and password.
First look through your records, we print the login name and password on your invoice.

Will all the recipients of my e-mail see each others addresses?
Not if you enter all e-mail addresses in the BCC category of your e-mail letter, if you don’t see a BCC category in your letter check with your e-mail program as it is merely a click away. (BCC means blind carbon copy) Address your e mail from yourself to yourself and Bcc all the e-mail recipients thereby keeping all you candidates private. Recipients will see only yours and theirs.

Can I let a friend use my login name and password if I’m not using it?
Absolutely not, this is in direct violation of our rules and you can be disconnected without any recourse. Our database is monitored daily and we will question any unusual usage or different IP addresses. Play it safe and call us first with questions regarding this issue.

My database won’t let me bring up any CVs or mailing labels?
Profiles uses Crystal Reports software and it is included with your system, when you first log on and choose a printing function, a prompt should come up asking you to download Crystal Reports, simply say yes and everything will work, if you do not load the software you will not be able to view or print documents from Profiles.

What if I find a candidate where the info is not correct or up to date?
On the front page of the Profiles Database there is a button called “Update Request” click on this and it will send an e-mail to our quality control department and the candidate will be updated usually with 48 hours.

What size labels do I need to print the labels from Profiles or Generations?
Size of label is 1” x 2 5/8” with 30 per page. We set up for usage of the Avery 5160 laser labels however any brand will work as long as it is the same size and 30 per page.

How do I do an “all ties to an area” search?
On the advance page you have the ability to do all ties search to states, regions, programs etc. All ties will search for any information obtained within those areas such as any educational training, physician's and spouse’s home state, geographic preference, state of licensure, etc.

Where do we get our information for these physicians?
Our own professional sourcing personnel contact them directly and all information obtained has come from the physician candidates themselves via the telephone.

Can I export information from this database?
You have the ability to export CV information as well as mailing label information. Crystal Reports also provides an export button with a red arrow that can be found in the toolbar in the top right corner.

How many times can I use this system within the year?
You have unlimited usage and unlimited hiring potential.

What is the best way to contact these candidates?
We have various ways to communicate: E–mail them, page them, write them a letter or, what we like best, simply calling them directly.

What if a physician says he is interested in MO and he takes a job in TX?
Never under estimate the power of a good recruiter and a good opportunity. The worst that could be said is “sorry not interested”. Try it, you could get lucky! These candidates are not presented with any actual opportunity when we speak to them and therefore their preferences may be limited. If you feel it could be a good match anyway, the candidates are just a phone call away.

What if I have a physician that asked me to stop e-mailing them?
On the follow up page at the top there is a box you can click that says “do not e-mail” Click on this box and be sure to hit the save button. This will ensure that, when pulling e-mail addresses, this one will not come up for you.